Privacy Policy — aci44
Your privacy matters to us. This policy explains exactly what personal data aci44 collects, why we collect it, how it is stored, and the rights you hold over your own information.
1. Introduction
aci44 ("we", "us", "our") is committed to protecting and respecting the privacy of every person who uses our platform at aci44.pro ("Platform"). This Privacy Policy ("Policy") explains in clear, plain language how we collect, use, store, and share your personal information when you register an account, use our gaming and betting services, make deposits or withdrawals, or contact our support team. This Policy forms part of the aci44 Terms and Conditions. By using the Platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
aci44 serves players located in Bangladesh. We understand that data privacy is a serious concern for our users, and we go to considerable lengths to ensure that all personal information entrusted to us is handled with the utmost care, stored securely, and never misused. This Policy is reviewed and updated periodically to reflect any changes in our practices or applicable law. The date at the top of this page indicates when the Policy was last revised.
All data transmissions encrypted end-to-end.
We never sell your personal data to third parties.
Processing only occurs with your informed consent.
bKash, Nagad & Rocket data handled with full security.
Request erasure of your data at any time.
Policy designed for players in Bangladesh.
2. Information We Collect
When you use the aci44 Platform we collect several categories of personal data. We only collect information that is necessary and proportionate to the purposes for which it is used. The main categories of data we collect are described below.
Full name, date of birth, gender, nationality, and copies of government-issued identification documents (e.g. national ID card, passport) provided during account registration and KYC verification.
Mobile phone number, email address, and residential address in Bangladesh (district, division, and postal code). This information is used for account management, KYC correspondence, and support communications.
bKash account number, Nagad number, Rocket number, or other registered payment method identifiers. Transaction history including deposits, withdrawals, bet amounts, and bonus credits. We do not store full card numbers or full mobile banking PINs.
IP address, device type, operating system, browser type and version, screen resolution, time zone, session duration, pages viewed, and clickstream data. This data is collected automatically via server logs and analytics tools to maintain Platform security and improve user experience.
Records of your interactions with aci44 customer support via live chat, email, or any other messaging channel. This includes the content of messages, timestamps, and resolution notes. Records are kept for quality assurance and dispute resolution purposes.
3. How We Use Your Information
aci44 uses your personal data strictly for the purposes set out in this Policy. We do not process your information for any purpose incompatible with those described below. The primary uses of your data are as follows.
- Account Management: To create, verify, maintain, and manage your aci44 account including processing your registration, verifying your identity through KYC checks, and managing your account settings and preferences.
- Service Delivery: To provide gaming, sports betting, live casino, and crash game services; to process your deposits and withdrawals via bKash, Nagad, Rocket, or other registered payment methods; and to credit bonuses and promotional rewards to your account.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, multi-accounting, and any other prohibited activity. This includes automated transaction monitoring and manual investigation by our compliance team.
- Legal Compliance: To fulfil obligations imposed by applicable law and regulation, including anti-money laundering requirements, age verification mandates, and cooperation with lawful requests from regulatory or law enforcement authorities.
- Platform Improvement: To analyse Platform usage patterns, diagnose technical issues, test new features, measure the effectiveness of promotional campaigns, and improve the overall quality of the aci44 experience for Bangladesh players.
- Customer Support: To respond to your enquiries, complaints, and service requests; to resolve disputes over game outcomes, transactions, or bonuses; and to send you important service notifications relating to your account security, policy changes, or account status.
4. Legal Basis for Processing
aci44 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is used. We will only process your data where we have a legitimate and lawful reason to do so.
Processing that is necessary to perform the contract between you and aci44 — for example, processing your registration, handling deposits and withdrawals, settling bets, and awarding bonuses.
Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification, KYC requirements, and cooperation with lawful authority requests.
Processing for purposes of fraud prevention, platform security, and service improvement where such processing does not override your fundamental privacy rights. We conduct a balancing test before relying on this basis.
Where we ask for your specific consent before processing — for example, sending you promotional offers by SMS or email. You may withdraw consent at any time by contacting our support team or updating your account notification preferences.
5. Sharing of Your Information
aci44 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your information in limited, specific circumstances only, as described below. Any third party with whom we share data is contractually bound to use it solely for the specified purpose and to maintain appropriate security standards.
- Game & Technology Providers: We share necessary session and account data with certified game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to enable you to play their games on the aci44 Platform. These providers are contractually prohibited from using your data for any purpose other than game delivery.
- Payment Processors: We share the minimum required financial data with payment service providers (bKash, Nagad, Rocket, Upay, and card networks) to process your deposit and withdrawal transactions. These processors operate under their own privacy policies and are independently responsible for secure payment handling.
- Regulatory & Law Enforcement Authorities: We are legally obligated to disclose personal data to relevant government bodies, financial intelligence units, or law enforcement agencies when required by a lawful order, warrant, or applicable regulation. aci44 will notify you of such a disclosure where it is legally permissible to do so.
- Fraud Prevention Agencies: Where we detect or suspect fraudulent activity, multi-accounting, or money laundering, we may share relevant data with specialist fraud prevention services or financial investigation bodies for the purpose of protecting the integrity of the Platform and the wider financial system.
6. Cookies & Tracking Technologies
aci44 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and gather anonymised analytics data. Cookies are small text files stored on your device by your browser. The following categories of cookies are used on aci44.
Strictly necessary for the Platform to function. These include session cookies that keep you logged in during your visit, security tokens that prevent cross-site request forgery, and cookies that store your language and currency preferences. These cookies cannot be disabled without breaking core Platform functionality.
Used to collect anonymised data about how visitors use the Platform — pages visited, time on site, and navigation paths. This data is aggregated and does not identify individual users. It is used solely to improve Platform performance and user experience.
Store your personalised settings such as preferred game category, notification preferences, and display options. These cookies improve your experience by remembering choices you have made so you do not need to re-enter them on each visit.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies will prevent some features of the Platform from functioning correctly. Continued use of the Platform after being informed of our cookie practices constitutes your acceptance of them.
7. Data Retention
aci44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. The retention periods we apply vary by data category and the reason for which the data was collected.
Account data is retained for the duration of your active account plus a minimum of five years following account closure to comply with anti-money laundering record-keeping obligations. Financial transaction records are retained for a minimum of seven years. Communications records are retained for two years. Technical and analytics data in anonymised form may be retained indefinitely for aggregate statistical purposes.
8. Data Security
aci44 takes the security of your personal data extremely seriously. We have implemented a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, loss, destruction, alteration, or disclosure. Key security measures include the following.
- 256-bit SSL/TLS encryption on all data transmissions between your device and aci44 servers, ensuring that your personal and financial data cannot be intercepted in transit.
- Encrypted storage of all sensitive personal data at rest, including identity documents, payment identifiers, and account credentials, using industry-standard encryption algorithms.
- Access controls that restrict Platform system access strictly to authorised aci44 personnel on a need-to-know basis. All staff with access to personal data undergo background screening and are bound by strict confidentiality obligations.
- Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists to identify and remediate potential weaknesses in our systems before they can be exploited.
Despite these measures, no internet-based system is completely immune to security breaches. If you believe your aci44 account has been compromised, you must contact our support team immediately. We will investigate promptly and take all appropriate steps to secure your account and notify you of any confirmed breach affecting your personal data.
9. Your Privacy Rights
As an aci44 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all verified requests within 30 days.
You may request a copy of all personal data aci44 holds about you, along with information about how it is used and with whom it is shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. Requests are subject to applicable legal retention obligations.
In certain circumstances you may ask us to temporarily suspend processing of your data — for example while you contest its accuracy or object to how it is being used — without requiring full deletion.
Where processing is based on your consent or a contract, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format so you can transfer it to another service if you choose.
You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the above rights, please contact our support team with your full name, registered mobile number or email address, and a clear description of your request. We may need to verify your identity before processing the request. There is no charge for submitting a data rights request.
10. Third-Party Services
The aci44 Platform integrates third-party services including game providers, payment processors, and analytics platforms to deliver a complete gaming experience. Each of these providers operates under their own privacy policy and is independently responsible for how they handle data within their systems. aci44 carefully selects third-party partners and requires all partners to meet appropriate data security and privacy standards as a condition of their engagement.
aci44 is not responsible for the privacy practices of independent third-party providers. If you have concerns about how a game provider or payment processor handles your data, we recommend reviewing their individual privacy policies directly. Links to third-party sites or services from within the aci44 Platform are provided for convenience only; aci44 does not endorse and is not liable for the content or privacy practices of any external website.
11. Children's Privacy
The aci44 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data from our systems and close the associated account. If you are a parent or guardian and believe that a minor has registered with aci44 or provided us with personal information, please contact our support team immediately so we can take the appropriate action.
12. Changes to This Policy
aci44 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will update the date shown at the top of this page. Where a change significantly affects your rights as a data subject, we will make reasonable efforts to notify registered account holders via their registered contact details.
Your continued use of the aci44 Platform after any change to this Policy has been published constitutes your acceptance of the revised Policy. It is your responsibility to review this page periodically. The current version of this Policy will always be accessible at aci44.pro/privacy-policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way aci44 handles your personal data, please contact our dedicated support team. We are available 24 hours a day, seven days a week, and will respond to all formal privacy enquiries within two business days.
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